I ship within 1-2 days of receiving your order. If circumstances beyond my control prevent me from shipping within 3 days of your order, I will notify you and you will have the option to cancel your order if you do so before your package is mailed.
I pack to lovingly protect each piece. If a box looks damaged upon arrival, please photograph the box before opening, then take photos as you open so that I can make an insurance claim for any items that arrive damaged.
Due to the difficult nature of packing and shipping pottery, and the high expense incurred with its shipping, I do not accept returns. But, please, contact me if you have any issues with your order. If the outer box arrives damaged, please take a photo of the box before opening and then a photo showing the item in place if there is breakage.